TERMS AND POLICIES
Dear
customers – please, read it carefully!
These terms
and policies are binding on both parties regulating the buyer and the seller
rights, obligations, purchase of the goods and payment deadlines, delivery and
return, both party liability and other terms relating to the purchase, service
provided and selling from Dionisio Zapatero.
The buyer
agrees to these terms and conditions by placing an order in the online store or
by calling the reservation number. The seller has the right to change the
terms, taking into account the statutory provision’s requirements. The buyer is
informed about this via the online store or by e-mail.
The purchase / sale agreement is signed when the customer confirms the order through the online store or via the reservation number through e-mail (phone).
Disclaimer (Legal Statement)
By placing an order
with the Navaja.eu of the Internet, the customer verifies that they are over 18
years of age and are aware of all local, state and federal laws regarding the
possession or carrying of the products they are ordering. Dionisio Zapatero shall be held blameless for any infraction of laws by the purchaser.
We reserve the right to refuse service at our
own discretion.
Customs Issues:International orders are shipped at the customer's risk. By placing an international order, the customer assumes all risk of confiscation en route. If customs should confiscate or return the merchandise to us, the customer is still responsible for all shipping charges including return shipping charges.
Agreement: Dionisio Zapatero does not warrant that a person
or company may legally sell, purchase, possess, or carry any and all items
offered according to federal, state, or local laws. These items include, but
are not limited to pocket knives, switchblades, knuckle knives, items having
concealed blades, and double edged blades. We feel it is extremely
important to comply with guidelines established by state laws. By purchasing
any item from Dionisio Zapatero , the buyer warrants that he is in compliance
with all federal, local, state and international laws and is legally able to
purchase these items.
Knives can be dangerous if
improperly handled. Keep away from children. We strongly recommend that items
purchased from the Dionisio Zapatero of the Internet not be sold to minors
without parental permission.
Dionisio Zapatero will not be liable for any damage or injury as a result from use or misuse of any cutlery products. It is the responsibility of the buyer/owner to handle cutlery he/she purchases with care and its intended use as a tool.
SALES AND RETURN POLICY
All Dionisio Zapatero knives are 100% handcrafted in Riga (Latvia, EU) with no exceptions. We only use American and European steel (French, German etc) produced and sold in USA and EU onlu.
The pictures you see will be of the knife
you will be purchasing. We don't alter our
pictures in photoshop, they are taken straight from the camera under studio
lighting from different angles. If you require further photos or videos of our knives, please contact us at: info@navaja.eu
If you are
not satisfied with your purchase, you may return within 48 hours for a full
refund minus shipping, credit card and/or Paypal fees. As per PayPal’s Policies
in the event of a refund PayPal fees are non-refundable. We understand it is
sometimes not so easy to select handmade items such as custom knives just based
on photos and description on the web. Therefore, we offer a two-day inspection
period. After the inspection period, we cannot accept items for return. If you
feel you must return or exchange a knife, you must first contact us with-in two
days inspection period to receive return instructions before returning any
merchandise. Do not send it back without our written confirmation.
Returned
item must be exactly in the same condition as it was shipped to you with all
packaging, documentation, and materials. Do not send back items that you have
carried, scratched, or modified. We will return any products that show wear,
carry, or modification. We strongly advise that your return includes full
insurance, adequate packaging, and signature confirmation. Return shipping
costs are the responsibility of the purchaser.
Please, provide a reason for the return. In cases of
“buyers remorse”, or if returns are deemed as
inappropriate, a restocking fee of up to 15% may be applied. A 5%
order cancellation / restock fee will be assessed to any order placed and then
subsequently canceled before shipping.
We will not
ship our products to third parties for engraving, scrimshaw, custom sheaths, or
other alterations.
Please remember.– we make exact handmade
replicas of historical folding knives in accordance with traditional technologies
used by the artisans - our ancestors, in 17th – 19th
centuries. We do not use a modern elements and features, as a detachable design,
CNC machines, modern Tri-Ad locks, or a laser engravings. Moreover, we try to
use even the same traditional hand tools. So, please – do not compare our hand craft
work with the modern folding knives, produced with the assistance of the most advanced
technologies.
Refund will be returned to the same
method of payment used to make your purchase, or via email in accordance with a
written agreement.
All returns must be insured. Returns must be mailed to:
Dionisio Zapatero
Gara 18-1, Riga
LV-1055, Latvia
Please, do not hesitate to ask any Sales and Return questions at: info@navaja.eu
SHIPPING
We ship worldwide.
All items are shipped via Latvian Post Registered Airmail (requires a signature) or EMS unless other arrangements have
been made prior to purchase. Shipping costs are calculated automatically when
you checkout.
Please, contact us for DPD, DHL, FEDEX or any other express service
shipping rates.
All items are shipped from Riga (Latvia,
EU).
We do not ship on holidays, Saturday or
Sunday. If you place your order for expedited shipping on a weekend or holiday,
the order will be processed on the next available business day
Please, note: Due to the coronavirus pandemic, we cannot guarantee delivery time, at the moment.
Please, ask about your preferred Mail Service rates and terms at: info@navaja.eu
ORDER PROCESSING
AVAILABLE orders are mostly shipped within 5 working days.
TO ORDER items are shipped within 5 working days after manufacter (2-4 weeks), or according to the mutual agreement with the customer.
Due to coronavirus pandemic working days and hours of the Latvian Post, FEDEX, etc, may change, but we will do our best to meet this deadline.
PLEASE NOTE: ITEMS MARKED "TO ORDER" MANUFACTURING TIME IS 2-4 WEEKS.
PAYMENT METHOD
We accept:
BANK WIRE TRASFER
PAYPAL
WESTERN UNION
VISA
MASTER CARD
AMERICAN EXPRESS
Please, ask about your preferred payment method details at: info@navaja.eu
PRIVACY
POLICY
At Dionisio Zapatero, we recognize your right to confidentiality and are committed to protecting your privacy. We use a secure server for credit card transactions to ensure absolute confidentiality. Under no circumstances is your credit card information used for anything other than orders. We do not give, rent or loan any identifiable personal information to any third parties unless you have authorized us to do so or we are legally required to do so.
WARRANTY INFORMATION
Thank you for choosing a DIONISIO ZAPATERO knives! Our custom handmade knives are one-of-a-kind blend of the most finest modern steels, and traditional ancient craftsmanship. Each of our custom knives has been made, assembled, finished, and sharpened by hand in-house.
Your knife is warranted to be free from defects in
craftsmanship and materials by DIONISIO ZAPATERO Ltd. Warranty
for all our custom knives is 2 years.
Guarantee coverage:
Warranty covers metal parts and work only.
We cannot guarantee natural handle materials (wood, horn,
stag, bone, mother of pearl atd.) as they tend to shrink and/or swell with
time, climate,etc.
This warranty does not cover normal wear, damage caused by
neglect, misuse\abuse, or failure to perform normal maintenance. Natural handle
materials (bone, pearl, wood, etc.) are not covered. Handle and blade finishes
or coatings worn by normal use are also not covered. Blades harmed or broken by
improper sharpening or accidental damage are not covered. Any any owner`s or
third party modifications are not covered and may void the warranty.
Damage caused by improper customer disassembly is NOT covered under warranty. Cost to repair damaged knives will be at the discretion of Dionisio Zapatero after inspection by our specialist.
PLEASE, NOTE:
For your custom knife maintenance we strongly recommend to
use a machine or gun oil to lubricate the pivot area. It will help your knife
to operate properly and smoothly.
Please, don`t forget about proper use of your custom
knife. Do not try to use your custom knife as a punch, screwdriver, chisel, pry
bar or can opener. There are specialized tools designed for these
purposes.
Don`t try to punch with your custom knife the car hood, or
to imitate other advertising tricks from different commercials.
Do not throw your custom knife - there are special fixed knives designed specifically for throwing.
Do not open your folding custom knife with a flicking - it will lead to damage, sooner or later. This is particularly true for the large folders, with a long and heavy blades. Flicking is the main reason for backlash and blade play.
Please, remember:
Wash your carbon steel blade after use - especially when dealing with aggressive environments (lemon etc). When storing a knife with a carbon steel blade - even if stored in a sheath - lubricate the blade with a thin layer of oil.
And there is no 100% stainless steel. "Stainless" simply means that it is less prone to corrosion than other steels. Therefore, do not forget to wipe your stainless steel knife blade dry after use too, and to lubricate the blade while storing, as well.